Empower Your Success: Mastering Personal and Team Accountability

Welcome to the "Elevate Care Training: Customer Service Standard Operating Procedures" course!

This program is designed to empower you with the skills to take ownership of your actions and decisions. Through engaging lessons, you'll learn how to foster a culture of trust, set clear expectations, and build a supportive environment that encourages personal and team accountability.

Enrol now and get ready to transform your approach and achieve greater success!

Course Modules

    1. What will you learn in this course?

    2. Please take this short survey before you proceed!

    1. 2.1 What is Accountability?

    1. 3.1 What is Motivation?

    1. 4.1 Accountability and Intrinsic Motivation

    2. 4.2 Accountability and Extrinsic Motivation

    1. 5.1 Balancing Intrinsic and Extrinsic Motivation

    1. 6.1 Overview

    2. 6.2 Incorporating RASCI When Creating Accountability

Course details

  • $47.00
  • 22 lessons
  • Online Self-Paced
  • Awarded with Certificate of Completion

Our Training Expert

Passionate about transforming training experiences for enhanced performance and growth!

Natasha Purton

Specialised Trainer

Natasha is a seasoned support worker, trainer, and instructional designer, dedicated to creating impactful training solutions. Her experience across various roles has enabled her to develop transformational training products for face-to-face, blended, and online delivery.

Natasha's philosophy is that training should transcend checkbox exercises, ensuring that participants are better skilled, more informed, and more capable. She strongly values the often-underappreciated role of a Support Worker, believing that when performed excellently, it elevates society as a whole.

Natasha's extensive qualifications include Diplomas in Community Services and Mental Health, as well as a Skill Set Qualification in Alcohol and Other Drugs. Additionally, she holds a Diploma in Training and Assessment (TAE) and an Advanced Diploma in Business, and she is currently pursuing an undergraduate degree in Psychological Science.

Transform Your Training Approach with Our Instructional Design Session

  • $180.00

    $180.00Instructional Design Session

    Join us for a focused 45-minute session where we collaborate to create a training plan tailored to your specific needs and goals. Enhance your staff's performance with effective and relevant training solutions designed for success.
    BOOK A SESSION NOW!