ELEVATE CARE TRAINING (VBI ENTERPRISES PTY LTD) PRIVACY POLICY

We strive to ensure that the information we collect, including but not limited to your name, email address, telephone number, and physical address, is comprehensive, accurate, accessible, and protected against unauthorised access.

Personal information may be collected either directly from you or from third parties in various contexts, including but not limited to:

  1. Your enquiries through our website;
     
  2. Your communications with us via email, telephone, SMS, social media platforms (such as LinkedIn, YouTube, etc.), or other means;
     
  3. Your use of our automated referral system or manual referral services;
     
  4. Your interactions with our website, social media channels, services, content, and advertisements;
     
  5. Your investment in our organisation or enquiries regarding potential acquisitions of our business.
     

Additionally, we may gather personal information when you access or engage with our website or social media pages. This process may involve the use of web analytics tools, cookies, or similar tracking technologies that enable us to monitor and analyse your usage of our website. Cookies are small data files that store information on your computer, mobile device, or other technology, allowing the creator of the cookie to identify you when you visit various websites. These cookies may facilitate the delivery of targeted advertisements to visitors through third-party services, such as Google AdWords. These advertisements may be displayed on our website or on other websites that you visit.
 
Should you prefer that your information not be stored via cookies, you have the option to disable cookies in your web browser settings.


USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for several purposes, including:

  1. Providing services or information to you;
     
  2. Maintaining records and administrative functions;
     
  3. Sharing your information with our contractors, employees, consultants, agents, or other third parties to facilitate the provision of services to you;
     
  4. Enhancing and optimising our service offerings and customer experiences;
     
  5. Complying with our legal obligations, resolving disputes, or enforcing agreements with third parties;
     
  6. Sending marketing and promotional communications, as well as other information that may be of interest to you, for direct marketing purposes in accordance with the Spam Act 2003 (Cth). In this context, we may use email, SMS, social media, or postal services to deliver direct marketing communications. You may opt out of receiving such materials by using the opt-out options provided (for example, an unsubscribe link);
     
  7. Sending administrative messages, reminders, notices, updates, security alerts, and other information as requested by you; and
      

We may disclose your personal information to cloud service providers, contractors, and other third parties, both within and outside Australia. In doing so, we will take reasonable measures to ensure that any overseas recipients manage such personal information in a manner consistent with our practices.

We have made concerted efforts to ensure that our data collection and usage practices are clear and transparent. However, due to the necessity of brevity, it is not feasible to enumerate every possible circumstance in which we may use your data.

Furthermore, we may engage third-party service providers to deliver disaster recovery services, and to the extent required, we will share your data with said providers. Additionally, we may employ third-party service providers to conduct audits of the infrastructure and applications used to store your data, and as needed, your data will be shared with those auditors.


SECURITY

We implement appropriate measures to ensure that your personal information is secure and protected against misuse and unauthorised access. Our information technology systems are safeguarded by password protection, and we employ a variety of administrative and technical strategies to fortify these systems. However, it is important to note that we cannot guarantee the absolute security of your personal information.


LINKS

Our website may include hyperlinks to other websites including platforms that provide customer relations management and scheduling tools platforms. These links are offered solely for convenience and may become outdated or unmaintained. We exert no control over the content of the linked websites and accept no responsibility for their privacy practices. We recommend that you review the privacy policies of any linked websites prior to engaging with them. The inclusion of any linked website on our site does not signify our approval or endorsement of that website.

By submitting personal information to us, you grant consent for our storage, maintenance, use, and disclosure of such information in accordance with this privacy policy.

We reserve the right to amend this privacy policy periodically by posting an updated version on our website. We encourage you to visit our website regularly to remain informed about our most current privacy practices.
 

CHANGE OF CONTROL

In the event of a change in control of our organisation or a sale or transfer of business assets, we retain the right to transfer, to the extent permitted by law, our user databases, including any personal and non-personal information contained therein. Such information may be disclosed to a prospective purchaser under the condition of a confidentiality agreement. We will endeavour to disclose information solely in good faith and as necessitated by the aforementioned circumstances.


DISPUTE RESOLUTION

In the event that a dispute arises between you and our organisation, you agree to first contact us at [email protected] in an effort to resolve the matter amicably. Should this initial attempt at resolution prove unsuccessful, you consent to pursue a resolution through arbitration that is mutually acceptable to both parties.


PRIVACY STATEMENT REGARDING RESOURCES

1. Information Collection and Use

Upon registration as a student or subscriber ("learner") on our platform or in associated courses, we collect personal information that you provide, including your name and email address, during the enrolment process.

Email Marketing: We may communicate with you regarding our website, available resources, related courses, registration updates, course content, and your progress within courses. Additionally, your email may be utilised to inform you about changes to courses and resources, conduct surveys concerning your usage, or gather your feedback.

2. Consent Mechanism

By providing your personal information to become a learner on our site, utilise resources, make a purchase, or engage in a course, you indicate your consent for us to collect and use that information for the specified purposes.

In instances where we seek your personal information for secondary purposes, such as marketing initiatives, we will either request your explicit consent directly or offer an option for you to decline.

Withdrawal of Consent: Should you choose to withdraw your consent after initially signing in, you may contact us at [email protected]  at any time to revoke permission for ongoing communication, collection, use, or disclosure of your information.


3. Disclosure of Information

We may disclose your personal information when legally obligated to do so or in situations where you violate our Terms of Service https://vbienterprises.thinkific.com/pages/terms 


4. Elevate Care Training (VBI Enterprises) Resources

Our resource platform is hosted by Thinkific Labs Inc. ("Thinkific"), which provides us with an online course creation platform facilitating the sale of our products and services.

Your data is securely stored through Thinkific’s data storage systems and applications on a server protected by a firewall.

Payment Processing: When you make a purchase on our site, we use third-party payment processors such as Stripe or PayPal. All payments are encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete the purchase.

All direct payment gateways comply with PCI-DSS standards, a collaborative effort by major card brands including Visa, MasterCard, American Express, and Discover, ensuring the secure handling of credit card information.

For further information, we recommend reviewing Thinkific’s Terms of Service https://www.thinkific.com/resources/privacy-policy  and Privacy Statement https://www.thinkific.com/resources/terms-of-service 


5. Third-Party Services

Typically, third-party providers with whom we engage will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

Some service providers, such as payment processors, may have their own privacy policies regarding the information we provide for purchase-related transactions. We encourage you to review their policies to fully understand how your personal information will be managed.

Please note that certain service providers may operate in jurisdictions different from yours or ours. If you engage in transactions involving third-party service providers, your information may be subject to the regulations of those jurisdictions. For example, if you are located in Australia and your transaction is processed by a payment gateway based in another country, your personal information may be disclosed under the laws of that country.

Once you navigate away from our course website or are redirected to a third-party website or application, this Privacy Policy and our website's Terms of Service will no longer apply.


Links to Other Sites

Please be advised that when you click on links on our course site, they may redirect you to external sites. We are not responsible for the privacy practices of these other sites and therefore encourage you to review their privacy statements.


6. Security Measures

To protect your personal information, we implement reasonable precautions and follow industry best practices to prevent unauthorised access, misuse, alteration, or destruction.

If you provide us with credit card information, it is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage can be guaranteed as 100% secure, we adhere to all PCI-DSS requirements and incorporate additional accepted industry standards.


Cookies

We utilise cookies or similar tracking technologies to enhance user experience...