Elevate Care Training

Why are you here?

What will you learn in this course?

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Important Note!

2.1 Reflect on personal values and attitudes regarding disability and ageing and acknowledge their potential impact when providing support.

2.1.1 Personal Values and Attitudes

2.1.2 Common Misconceptions

2.1.3 Possible Impacts of Attitudes

2.1.4 Human Rights Framework

2.2 Develop and adjust approaches to address impact and facilitate empowerment

2.2.1 The Concept of Empowerment

2.2.2 Adjusting Approaches

2.2.3 Different Client Requirements

3.1 Assist the Person to Understand their Rights

3.1.1 Protecting the Client’s Rights

3.1.2 Strategies to Enable Clients to Exercise Their Rights

3.2 Aged Care Complaints Scheme

3.3 National Disability Strategy

3.4 Accessing Information

3.5 Work with the Person Using a Person-centred Approach to Deliver Services that Ensure their Rights and Needs are Upheld

3.5.1 Person-Centred Approach

3.5.2 VIPS

3.5.3 Enabling Collaborative Planning

3.5.4 Personalising Care

3.6 Consult with the Person to Confirm Cultural Needs and Ensure These are Respected and Prioritised in Service Delivery

3.6.1 Cultural Sensitivity

3.6.2 Acknowledging Cultural Preference

3.6.3 Cultural Issues that may Affect Care

3.6.4 Aboriginal and Torres Strait Culture

3.7 Consult with the Person to Identify Breaches of Human Rights and Respond and Report According to Organisational Policies and Procedures and Scope of Own Job Role

3.7.1 Identifying Breaches to Human Rights

3.7.2 Legal Responsibilities

3.7.3 Responding to Human Rights Breaches

3.8 Consult with the person to identify indications of abuse and neglect and report according to organisational policies and procedures and legislative requirements

3.8.1 Defining Abuse

3.8.1.1 Financial Abuse

3.8.1.2 Physical Abuse

3.8.1.3 Emotional Abuse

3.8.1.4 Neglect/Abandonment

3.8.1.5 Sexual Abuse

3.8.1.6 Discrimination

3.8.1.7 Legal Responsibilities

3.8.1.8 Institutionalised Abuse

3.8.2 Restrictive Practice

3.8.2.1 Documenting the Use of Restrictive Practice

3.8.3 Acting on Abuse

4.1 Use a person-centred approach and work in a manner that acknowledges the person as their own expert

4.1.1 Acknowledging Individuals as Experts

4.1.2 Demonstrating Respect

4.2 Work with the person to facilitate person-centred options for action on relevant issues and discuss with the person, family, carer or others identified by the person.

4.2.1 Facilitating Person-Centred Options

4.2.2 Informed Decisions

4.2.3 Relevant Issues

4.3 Provide assistance to the person to facilitate communication of their personal goals

4.3.1 Identifying Aims and Aspirations

4.3.2 Communication Needs

4.4 Work with the person to provide person-centred support in a manner that encourages and empowers the person to make their own choices and action

4.4.1 Relevant Issues

4.4.2 Actioning Client Choices

4.5 Support the person’s use of assistive technologies in meeting their individual needs

4.5.1 Support the person’s use of assistive technologies in meeting their individual needs

4.5.2 Assistive Technologies

4.5.2 Carer Support

4.5.3 Assistive Technology in Education

4.5.4 Work Health and Safety

4.6 Work with the person to implement strategies to ensure that the person is comfortable with decisions made

4.6.1 Positive Communication

4.6.2 Verifying Agreement

4.7 Work with the person to identify barriers to empowerment and determine strategies to address

4.7.1 Barriers to Empowerment

4.7.2 Overcoming Obstacles

4.8 Assist the person to access advocacy services and other complaint mechanisms when required

4.8.1 What is Advocacy?

4.8.2 Self-Advocacy

4.8.3 Social Justice

4.8.4 Raising Complaints

Remember!

Lets check your understanding of this course

Quiz

Final Survey Questions

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