Cultivating Kindness: Zero Tolerance to MEAN in Care Environments

Welcome to the "Zero Tolerance to MEAN" course by Elevate Care Training!

This program is designed to equip support workers with the skills and knowledge needed to create a positive and respectful care environment. Through this comprehensive course, you'll learn how to effectively address and prevent mean behaviour, ensuring a safe and supportive atmosphere for everyone.

Enroll now and join us in commitment to excellence in care.

Course Modules

    1. What will you learn in this course?

    2. Please take this short survey before you proceed!

    1. 2.1 Introduction

    2. 2.2 What are Human Rights?

    3. 2.2.1 Note

    4. 2.3 What is MEAN?

    5. 2.4 Understanding How MEAN Occurs

    6. 2.5 Factors Contributing to Abuse in Disability Services

    7. 2.6 Preventing MEAN in Disability Services

    8. 2.7 Quality of Life in Disability Services

    9. 2.8 Prevention Strategies

    10. 2.9 Introduction to Quality of Life

    11. 2.10 Quality of Life Indicators

    12. 2.11 Quality of Life Indicators

    13. 2.12 Quality of Review Tool

    14. 2.13 The 4 Essentials of Active Support

    15. 2.14 Types of Mistreatment, Exploitation, Abuse & Neglect

    16. 2.15 Early Warning Signs

    17. 2.16 Factors Leading to MEAN & Solutions

    18. 2.17 Why is it Important to Speak Up?

    19. 2.18 Responding to a Disclosure

    1. 3.1 What Steps Do We Need to Take if there is an Allegation/Disclosure of MEAN?

    2. 3.2 Steps to Take When an Allegation or Disclosure is Made

    3. 3.3 Line Manager’s Immediate Responsibilities

    4. 3.4 Being a Bystander

    5. 3.5 Reflection

    6. 3.6 Upholding the Values of Positive Behaviour Support

    7. 3.7 Types of Restrictive Practices

    8. 3.8 Power and Control

    9. 3.9 Consequence Control

    10. 3.10 The Traffic Light Approach

    11. 3.11 The Traffic Light Approach - Red Zone

    12. 3.12 The Traffic Light Approach - Amber Zone

    13. 3.13 The Traffic Light Approach - Green Zone

    14. 3.14 The NDIS Quality and Safeguarding Framework

    15. 3.15 Speak Up!

    1. Lets check your understanding of this course

    2. Quiz

    3. Final Survey Questions

    4. More resources

Course details

  • $47.00
  • 40 lessons
  • Online Self-Paced
  • Awarded with Certificate of Completion

Our Training Expert

Passionate about transforming training experiences for enhanced performance and growth!

Natasha Purton

Specialised Trainer

Natasha is a seasoned support worker, trainer, and instructional designer, dedicated to creating impactful training solutions. Her experience across various roles has enabled her to develop transformational training products for face-to-face, blended, and online delivery.

Natasha's philosophy is that training should transcend checkbox exercises, ensuring that participants are better skilled, more informed, and more capable. She strongly values the often-underappreciated role of a Support Worker, believing that when performed excellently, it elevates society as a whole.

Natasha's extensive qualifications include Diplomas in Community Services and Mental Health, as well as a Skill Set Qualification in Alcohol and Other Drugs. Additionally, she holds a Diploma in Training and Assessment (TAE) and an Advanced Diploma in Business, and she is currently pursuing an undergraduate degree in Psychological Science.

Transform Your Training Approach with Our Instructional Design Session

  • $180.00

    $180.00Instructional Design Session

    Join us for a focused 45-minute session where we collaborate to create a training plan tailored to your specific needs and goals. Enhance your staff's performance with effective and relevant training solutions designed for success.
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